Fae | Custom

We offer rush order options. Rush fees will apply. To rush your order, select the required 'Rush' option for Turnaround Time when checking out.  If you need your order even sooner than our available options, please contact us at hello@floraandlane.com.

Love our dresses and want to try them on in the comfort of your own home? Learn more about our at home try on service HERE.

BASIC SHIPPING POLICY

For domestic orders within the United States, please allow 3- 5 days to arrive. All domestic orders are shipped via UPS Ground which includes tracking.  Overnight shipping is available.  

INTERNATIONAL SHIPPING POLICY 

For international orders, please allow 10-15 days to arrive + additional time might be needed according to customs processing. We also offer an Express International option, which takes 3-5 business days.   

CUSTOMS DUTIES & TAXES

All duties and taxes are the responsibility of the customer and not Flora & Lane. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information.

We are not responsible for lost, stolen or damaged packages once they have left our studio.  If your item is lost or damaged during shipping, please get in touch with the shipping company directly.

Standard Sizing

We offer standard sizes for all of our dresses. Please refer to the FAL Size Chart for the measurements for our standard sizes. We recommend taking your measurements to determine your sizing based on our chart.

How do I go about taking measurements?

You can take the measurements at home with some assistance from a friend/family member or at your nearest tailor/seamstress, whichever is most convenient for you.

Measurements

� Bust: Measure across the fullest part of your bust.

� Waist: Measure the slimmest part of your waist (above your navel but below your ribcage).

� Hips: Measure the fullest part of your hip area.

� Hollow to Hem: Measure from the center of the collarbone to the floor.

� Heel Height: Give an approximate height of the heels that you plan on wearing.

Alterations

Small variations in all wedding gowns are to be expected, custom tailoring is necessary for all quality garments to achieve the best possible fit. It is recommended that you plan accordingly with a local tailor experienced in bridal alterations for any potential alterations on your dress.

Due to the nature of our made-to-order process, all gowns are FINAL SALE. We are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. Here at Flora & Lane, we require that all dresses go through rigorous quality control. In the rare event that you stumble upon issues regarding the fit of your gown, please reach out to our Customer Service Team at hello@floraandlane.com within 7 days of receiving your order. Click HERE for our full return policy.