Basic Shipping Policy
For domestic orders within the United States, please allow 3- 5 days to arrive. All domestic orders are shipped via USPS priority mail which includes tracking. Overnight shipping is available.
International Shipping Policy
For international orders, please allow 14-20 days to arrive + additional time might be needed according to customs processing. We also offer an Express International option, which takes 3-5 business days.
All duties and taxes are the responsibility of the customer and not Flora & Lane. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio. If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.
Return + Exchanges
All made-to-order & custom orders are FINAL SALE.
This includes garments made according to your
Specific body measurements instead of our standard size chart.
Any Custom Design Requests
All SALE items + SAMPLE DRESSES are FINAL SALE.
To be eligible for a refund
• Only garments ordered according to our standard size chart + garments without ANY customizations added on are eligible for a refund with a restocking fee of 35% which the buyer is responsible for.
• The request must be made by contacting us within 24 hour of your item being delivered to your shipping address. Returned items must be shipped within 24 hours of receiving Return Authorization.
• Items must arrive in the same condition it was when it was originally sent.
All of our gowns are personally made for you in our studio according to your measurements.
Small variations in all wedding gowns are to be expected, custom tailoring is necessary for all quality garments to achieve the best possible fit.
Please keep in mind, we offer basic custom sizing using your bust, waist, height, and hollow-to-floor measurements to help reduce your potential alteration costs. While we will make your order according to the measurements provided, your dress may require additional alterations at your expense.
For example, strap length isn't customized. We make all straps the same length, to fit a wide range of body types, so your dress straps may need to be adjusted or taken in with a local tailor to fit you comfortably.
To help with this and any other adjustments you may need, we offer an alteration cost reimbursement of 15%.
HOW DO I SUBMIT AN ALTERATION REIMBURSEMENT REQUEST?
To be eligible for an alteration reimbursement, please submit your
request within 10 days of receiving your dress.
1. Email us at with your
ORDER NUMBER plus keyword "ALTERATION REIMBURSEMENT REQUEST"
for the subject line.
2. Write a detailed description of the alteration.
3. Attach an invoice / receipt from tailor.
Once your reimbursement is approved we will process your refund
back to your original form of payment.
IN-STORE ALTERATION SERVICE
We offer full alteration services handled by our team of seamstresses for an additional fee of $300 to our brides who can make it to our boutique for in-person fittings with our head designer.
We do not currently charge sales tax for items being delivered to any U.S. state with the exception of Illinois where customers are subject to their respective sales tax.