BASIC SHIPPING POLICY
For domestic orders within the United States, please allow 3- 5 days to arrive. All domestic orders are shipped via USPS priority mail which includes tracking. Overnight shipping is available.
INTERNATIONAL SHIPPING POLICY
For international orders, please allow 14-20 days to arrive + additional time might be needed according to customs processing. We also offer an Express International option, which takes 3-5 business days.
All duties and taxes are the responsibility of the customer and not Flora & Lane. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio. If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.
ALL SALES ARE FINAL
All sales are final sale. We do not accept returns or exchanges.
All bridal gowns typically need some alterations to be a perfect fit for your special day.
In-store alterations are not included in the price of your dress unless explicitly agreed upon.
We offer basic custom sizing using your bust, waist, height, and hollow-to-floor measurements to help reduce your potential alteration costs.
For example, strap length isn't customized. We make all straps the same length, to fit a wide range of body types, so your dress straps may need to be adjusted or taken in with a local tailor to fit you comfortably.
We suggest you contact a tailor to start the fitting process once you’ve picked up your dress. We can also recommend some great tailors if you want help looking.