BASIC SHIPPING POLICY
All orders are shipped using either UPS or DHL with a tracking number beautifully wrapped with care.
Please allow 3-5 days to arrive if you reside in the United States.
Please allow 7-12 days to arrive if you reside internationally + additional time might be needed according to customs processing.
If you would like to request a faster delivery method, email us and we will incorporate the difference to your total shipping cost.
INTERNATIONAL DUTIES & TAXES
All duties and taxes are the responsibility of the customer and not Flora & Lane. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio. If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.
You may request a cancellation within 3 days of purchase.
All bridal gowns typically need some alterations to be a perfect fit for your special day.
We DO NOT offer in-house alterations. We can, however, offer advice on how to best go about getting the right fit if you happen to have any questions.
We offer basic custom sizing using your bust, waist, height, and hollow-to-floor measurements to help reduce your potential alteration costs.
For example, strap length isn't customized. We make all straps the same length, to fit a wide range of body types, so your dress straps may need to be adjusted or taken in with a local tailor to fit you comfortably.
We suggest you contact a tailor to start the fitting process once you’ve picked up your dress. We can also recommend some great tailors if you want help looking.
RETURN / EXCHANGE POLICY
Due to the nature of our made-to-order process, all gowns are FINAL SALE. We are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. Here at Flora & Lane, we require that all dresses go through our three stages of professional + extensive quality control. In the rare event that you stumble upon issues regarding the fit of your gown, please reach out to our Customer Service Team at firstname.lastname@example.org within 7 days of receiving your order.
All dresses ordered according to your own measurements are non-refundable.
Sample dresses are non-refundable.
Rush order fees are non-refundable.
Shipping charges are never refundable, and the buyer is responsible for all return shipping costs.
Returns are NOT accepted on custom orders or items with design customizations