BASIC SHIPPING POLICY
All orders are shipped using either UPS or DHL with a tracking number beautifully wrapped with care.
For domestic orders within the United States, please allow 3-5 days to arrive. All domestic orders are shipped via UPS Ground which includes tracking. Overnight shipping is available.
For international orders, please allow 10-15 days to arrive + additional time might be needed according to customs processing. We also offer an Express International option, which takes 5-8 business days.
INTERNATIONAL DUTIES & TAXES
All duties and taxes are the responsibility of the customer and not Flora & Lane. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information.
We are not responsible for lost, stolen or damaged packages once they have left our studio. If your item is lost or damaged during shipping, please get in touch with the shipping company directly.
You may request a cancellation within 3 days of purchase.
All bridal gowns typically need some alterations to be a perfect fit for your special day.
We DO NOT offer in-house alterations. We can, however, offer advice on how to best go about getting the right fit if you happen to have any questions.
We suggest contacting a tailor experienced in bridal alterations to plan for any potential alterations accordingly. We can also recommend some great tailors if you want help looking.
RETURN / EXCHANGE POLICY
Due to the nature of our made-to-order process, all gowns are FINAL SALE. We are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. Here at Flora & Lane, we require that all dresses go through rigorous quality control. In the rare event that you stumble upon issues regarding the fit of your gown, please reach out to our Customer Service Team at firstname.lastname@example.org within 7 days of receiving your order.
All dresses ordered according to your own measurements are non-refundable.
Sample dresses are non-refundable.
Rush order fees are non-refundable.
Shipping charges are never refundable, and the buyer is responsible for all return shipping costs.
Returns are NOT accepted on custom orders or items with design customizations