Giselle

Love our dresses and want to try them on in the comfort of your own home? Learn more about our at home try on pogram HERE.

BASIC SHIPPING POLICY

For domestic orders within the United States, please allow 3- 5 days to arrive. All domestic orders are shipped via USPS priority mail which includes tracking.  Overnight shipping is available.  

 

INTERNATIONAL SHIPPING POLICY 

For international orders, please allow 14-20 days to arrive + additional time might be needed according to customs processing. We also offer an Express International option, which takes 3-5 business days.   

 

All duties and taxes are the responsibility of the customer and not Flora & Lane. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio.  If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.

Standard Sizing

We offer standard sizes for all of our dresses. Please refer to the FAL Size Chart for the measurements for our standard sizes.

 

Custom Sizing

We can also make your dress to your custom measurements. Please refer to the instructions below on how to go about taking your measurements when ordering a dress with custom sizing.

 

How do I go about taking measurements?

You can take the measurements at home with some assistance from a friend/ family member or at your nearest tailor / seamstress, whichever is more convenient for you.

 

Please keep in mind, we offer basic custom sizing to help reduce your potential alteration costs. While we will make your order according to the measurements provided, your dress may require additional alterations at your expense.

 

Small variations in all wedding gowns are to be expected, custom tailoring is necessary for all quality garments to achieve the best possible fit. 

 

For example, strap length isn't customized. We make all straps the same length, to fit a wide range of body types, so your dress straps may need to be adjusted or taken in with a local tailor to fit you comfortably.

 

Measurements

• Bust : Measure across the fullest part of your bust.

• Waist : Measure the slimmest part of your waist (above your navel but below your ribcage).

• Hips : Measure the fullest part of your hip area. 

• Arm Girth : Measure the circumference around your upper arm. Relax your arm and let it hang at your side. Your bicep should be slightly tensed. Pass the measuring tape around the thickest part of your upper arm. 

• Arm's Eye : This measurement gives us the size of the sleeve hole that you are comfortable wearing. This measurement is entirely subjective and you can make it as deep or as tight as you are comfortable with.

• Arm Length : Measure from the top of your shoulder, along your arm to where the wrist meets your hand, just past your wrist bone.

• Waist to Hem (Without Shoes) : Starting from where you took your waist measurement down to the floor. 

• Hollow to Hem (Without Shoes) :  Measure from the center of the collarbone to the floor. 

• Shoes Length : Give an approximate length of the heels that you plan on wearing.

Due to the nature of our made-to-order process, all gowns are FINAL SALE. We are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. Here at Flora & Lane, we require that all dresses go through our three stages of professional + extensive quality control. In the rare event that you stumble upon issues regarding the fit of your gown, please reach out to our Customer Service Team at hello@floraandlane.com within 7 days of receiving your order. Click HERE for our full return policy.